Replenishment registration problem

[Landersen]

I have an Imageclass MF656Cdw and I want to sign up for the toner replenishment program. I got the serial number and verification code from the front display and entered them at replenish.USA.canon.com/enroll. I got a message saying “verification code is incorrect”.

I tried both ways - going to the website on my laptop and taking a picture of the code with my phone - and got the same results. 

Does anyone know what the problem might be and how to make this work? I have registered the printer itself without any problem. I can’t find a solution to this anywhere, and there doesn’t seem to be a way to contact support other than calling them on the phone. 

#mf656cdw

[Stephen]

Hi there!

Have you followed the process on THIS page? 

If so, and it doesn't work, you'll want to reach out to support when they're open during the week. They're at 800-OK-CANON (800-652-2666).

[Landersen]

I tried the going-to-website method and the scanning-picture-with-phone methods on that page, and neither worked. It looks like there’s a way to sign up directly from the display panel, but it would take a while to enter payment information. I’m going to have to call them. Thanks!