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Purchased a Canon BG-R10 Battery Grip from B&H and received gray market item?

gbcue
Apprentice

I purchased the BG-R10 from B&H last week.  Their product page doesn't mention anything about it being imported or gray market. But the warranty card in the box says it's only for Australia or New Zealand?

 

I called B&H earlier today and they said to send an email to CS with the above photo and they said "Items sold in the USA no longer require physical paperwork warranties. Their warranty is able to be provided digitally. Australia, however, might still require them. This product has a USA warranty."  Is this on the Canon website somewhere?  I registered it to my Canon account just fine since it doesn't ask for a serial number.

 

The RF 50mm f/1.8 I also ordered at the same time came with a USA warranty card.

 

Anyone else receive an Australian/NZ Canon BG-R10?  Thanks!

2 REPLIES 2

Waddizzle
Legend

@gbcue wrote:

I purchased the BG-R10 from B&H last week.  Their product page doesn't mention anything about it being imported or gray market. But the warranty card in the box says it's only for Australia or New Zealand?

 

I called B&H earlier today and they said to send an email to CS with the above photo and they said "Items sold in the USA no longer require physical paperwork warranties. Their warranty is able to be provided digitally. Australia, however, might still require them. This product has a USA warranty."  Is this on the Canon website somewhere?  I registered it to my Canon account just fine since it doesn't ask for a serial number.

 

The RF 50mm f/1.8 I also ordered at the same time came with a USA warranty card.

 

Anyone else receive an Australian/NZ Canon BG-R10?  Thanks!


If you were able to register it with Canon USA, then there is probably no problem.  If you are in doubt abou. It, then I suggest that you contact Canon directly, instead of in a user forum such as this one.

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ebiggs1
Legend

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