02-06-2023 04:48 PM
I’ve had the new RF 135 lens ordered since December 8th, 2022 but just received an email saying my order was canceled. When I called Canon customer service they said it was because of a pre-verification failing on 1-30-23. I contacted my card carrier and they’ve had no attempt from Canon or anyone (I only use this card for big purchases) to pre-authorize or run my card beyond the day I purchased it on 12-8-2022. There is no problem with my card and hence no reason the Oder would be canceled. Furthermore, it seems shady if Canon is canceling orders without contacting the purchaser first. Seems I’d try to resolve any issue first.
Has anyone else ever had this happen? Canceled order for no reason and now a reorder means putting me in the back of the queue!
05/18/2023: New firmware updates are available.
EOS Rebel T100 - Version 1.1.0
EOS 5D Mark IV - Version 1.4.0
EOS 6D Mark II - Version 1.2.0
PowerShot Elph 360HS - Version 1.1.0.0
PowerShot SX420 IS - Version 1.1.0.0
PowerShot 620 HS - Version 1.1.0.0
PowerShot SX720 HS - Version 1.1.0.0
PowerShot G1X Mark III - Version 1.1.0.0
PowerShot G7X Mark II - Version 1.2.0.0
PowerShot G9X Mark II - Version 1.1.0.0
04/20/2023: New firmware version 1.4.1 is available for EOS R3
03/30/2023: New firmware updates are available.
EOS 1DX Mark III- Version 1.7.1
Speedlite EL-1 - Version 1.0.2
03/30/2023: Product Advisory for EF50 F1.2 L USM
03/30/2023: Product Advisory for EOS R10
2/07/2023: New product announcements!
EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STMCanon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.