Printer forcing A4 paper size?

[chimom]

I've had a new Canon Pixma MX922 for a couple of weeks and so far I'm really liking it. The first problem I've noticed is the printer seems to print everything as if I'm using A4 paper instead of US Letter size. Unless the margins are very wide, the sides are always cut off. This happens when printing, when making a scan or copy from the glass, and when making a copy via the feeder. I'm certain I am placing the documents correctly and the paper guides are set properly.

Any ideas? Let me know if you need more info.

[Michael]

Hello chimom.

Since this occurs with both copies and printouts, additional troubleshooting will have to be done to narrow down the cause of your issue.  Please contact our support group using the link below for additional assistance.

http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer