07-04-2024 06:47 PM
Hi. I am trying to place an order, but I keep on getting an error on this site that Canon cannot process my payment. I have tried 2 cards and PayPal multiple times but nothing works. I authorized these charges on my end, but I still cannot place my order. Is anyone else having this issue?
07-05-2024 08:39 AM
Welcome to the Canon Community Forum, beccacleveland!
If you’re still experiencing trouble placing your order, please give our sales team a call to help. You can reach them Monday-Saturday at: 1-800-385-2155.
07-05-2024 08:44 AM - edited 07-05-2024 08:44 AM
Greetings ,
Are your cards issued in the United States with a US address? This is often a reason for the Canon Store to decline a purchase. You can speak to sales as Danny mentioned. I'm sure they'll be able to get it cleared up for you.
~Rick
Bay Area - CA
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07-05-2024 04:30 PM
Hopefully, you didn't get charged multiple times. Had that happen once.
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