I received an empty box.

[osufan78]

My package was ripped apart and only packaging supplies were inside.  It has a damaged stamp on it but they still delivered it. Is it possible to look for my item?

[Tiffany]

Hi. We’re very sorry to see this happened with your package. Please give our sales team a call to access your order information and discuss options for a resolution with you. You can reach them Monday-Saturday at: 1-800-385-2155.

[Tintype_18]

Did you take a photo of the damaged box?

[Stephen]

It doesn't matter. Once he calls our sales department to report that he didn't receive the product, they will open an investigation with FedEx. That takes a minimum of 14 days. 

[normadel]

You have an issue with the shipper. Did you report this to them (USPS, FedEx, UPS, etc.)?

[BurnUnit]

Was this an unattended delivery or did the delivery driver personally hand you a damaged, opened package and require that you sign for it? It still amazes me that some carriers will just drop a sizeable package worth a fair amount of money on my front porch in plain view without requiring someones signature.

[DorothyHoward]

Thank you so much for the information. 

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