09-23-2018 02:41 PM
So that the Community can help you better, we will need to know exactly what Canon equipment you're using.
Any other details you'd like to give will only help the Community better understand your issue!
If this is an urgent support need, our friendly US-based support team can be reached by phone at 1-800-OK-CANON (800-652-2666) weekdays from 10am to 10pm (ET).
Thanks and have a great day!
09-26-2018 06:10 PM
Without knowing what camera you have, I believe this post from 2012-2016, may shead some light onto your issue.
According to Barry56 he seems to have had the same issue, but was able to simply "reset" the camera's wifi. Then renter all preferance data just setup both device once again.