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Canon image Gateway Not Working in IOS Or Image Browser EX

gprez2006
Contributor

I recently had trouble with logging into the Cannon Image Gateway from my Cannon account. Now that has been resolved and my new issue is I downloaded the Gateway App for IOS and it will not allow me to log in asking for my e-mail address and password, this issue also arises when trying to log in when using Cannon's Image Browser EX Software that is bundled with the camera.

 

In both applications there is a register option that brings me to the Cannon site as if I have not already registered any of my products; even after I use my username and password and successfully get into my account These two applications still will not allow me to access the Gateway.

 

Any solutions out there?

10 REPLIES 10

prasanthvanamlo
Apprentice

I had the same issue while logging into Gateway App in my iPhone until I just simply uninstalled the old app and reinstalled the latest version. It got resolved :'D

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