08-20-2021 11:24 PM
I'm trying to submit online repair request but for the life of me I can't find where to click to initiate online repair request for my registered camera. I've done this before few years ago. Anyone else submit repair request recently?
08-21-2021 02:11 AM
Thanks for checking in with us.
The options for service will vary depending on what item you are trying to service, but I checked our site and it does seem to be working.
You'll want to go to http://usa.canon.com/repair. From there, you can sign into your Canon account or create a new one. Then you can add your item to your account or select it from the list of productions. Look for the support button, select it and scroll down to the option that says START REPAIR.
If problems persist, please elaborate on which item you are trying to service and what web browser you are using.
08-21-2021 05:54 PM - edited 08-21-2021 05:54 PM
I checked several browsers and tried removing and reregistering my R5 with similar results. The RF 24-70 lense shows the "Start Repair". Looks like it's specific to my R5. I have verified the warranty card is for USA. I'll contact support to follow up.
09-04-2021 02:33 AM
wierd "start repair" is now available for my camera (tried removing and readding before) checking after 2 weeks.
03/02/2023: New Firmware Updates Are Available:EOS R7 - Version 1.3.0EOS R10 - Version 1.3.0
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
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