04-13-2020 11:53 AM
Hi,
When i try to scan photos there's a faint line running trough the image. I've tried it with a negative and that didn't resolve the issue. (Also tried turning on recalibtrating after every image and turning the scanner off and on etc) I've attached 2 examples to clearify. hope you guys can help!
04-22-2020 03:35 PM - last edited on 04-22-2020 03:39 PM by Porcha
Hi folkertverdorn,
If you have turned on the option to calibrate for every scan and you are still getting the issue after several scans, it looks like there is a hardware issue or a communication problem.
In this situation, you can try a new USB cable and/or a different port on your computer. I would avoid any USB hubs or extensions and use a port directly on the computer. To see if I can assist further, I would need some additional information. If you could reply to the message with the information below.
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