I just wanted to say thank you very much to Canon for the second repair on my camera, I had sent it in to have the screen replaced after it took a fall in May and when I sent it in I had also wanted to have the on off switch replaced. Problem was I forgot to write it on the paper. I had called up and spoke with them and told them I wanted to have the switched fixed when they got it and they were kind enough to say they would fix it.
Unfortunately somehow that did not get done though I thought it had because when it came back the switch felt different. I went to a couple of state parks to take some pictures and after that trip I had come home and downloaded the pictures to the PC and then the switch would not go back to the off position no matter how hard I pulled it back.
I called Canon explained about how it was supposed to be done and how I had called in the repair that I had forgotten to write down, they checked some things (I am guessing they listened to the other calls to verify maybe) and found out what I said was true and they sent me an RMA slip, covering shipping so I sent it in and they repaired it lickety-split and had it back to me in working order in no time with no return fee either.
It is nice to see a company honor their word these days, that is no longer the norm and to be honest I thought I was going to be without a camera 3 months to a year because I am oh disability and the first time I had sent it in put me in a bind financially and I would not have been able to pay for the repair this second time. I should mention it was no longer covered by warranty so I paid for it the first time to be repaired and thought I would have to pay again, I can't begin to tell you how relieved I was that they covered it for the power switch repair.
Thank you so much for standing behind your word and repairs for me Canon, it truly means a lot to me.
12/05/2023: New firmware updates are available.
09/26/2023: New firmware updates are available.
08/18/2023: Canon EOS R5 C training series is released.
07/31/2023: New firmware updates are available.
05/18/2023: New firmware updates are available.
03/30/2023: New firmware updates are available.