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9000F Mark II - Cannot start MP Navigator EX message


I had not used the scanner for a few weeks and tried to scan a few photos tonight and get an error saying that "Cannot start MP Navigator EX."  and gives me 4 things to check.  I checked all those things and uninstalled and reinstalled both the software and driver and am still getting this message.  Any ideas what to try next?



Hi dougkanipe,


In order to better assist you, allow me to ask a couple questions:


  1. Do you get any error code when you scan?
  2. Did you re-install the drivers from the installation CD, or from the website?
  3. Which version of Windows or Macintosh are you using?

I look forward to your reply.

It seems like I got an error one of the times but not I just get the pop up that says the MP software won't start and to try four things.  The software and drivers were reinstalled from the Canon website.  I am using Windows 10.



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