9000F Mark II - Cannot start MP Navigator EX message

[dougkanipe]

I had not used the scanner for a few weeks and tried to scan a few photos tonight and get an error saying that "Cannot start MP Navigator EX."  and gives me 4 things to check.  I checked all those things and uninstalled and reinstalled both the software and driver and am still getting this message.  Any ideas what to try next?

[BillS]

Hi dougkanipe,

In order to better assist you, allow me to ask a couple questions:

1. Do you get any error code when you scan?
2. Did you re-install the drivers from the installation CD, or from the website?
3. Which version of Windows or Macintosh are you using?

I look forward to your reply.

[dougkanipe]

It seems like I got an error one of the times but not I just get the pop up that says the MP software won't start and to try four things.  The software and drivers were reinstalled from the Canon website.  I am using Windows 10.

[Michael]

Hello.

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

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