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EOS M3 Lens error, will shut down automatically

fragino
Apprentice

After sitting in the closet for six months I decided to use my M3 with my favorite lens the Canon EF-M 11-22mm.  After booting it shuts down and states "lens error, will shut down automatically."  Rebooting does not help.  Other lenses seems to work.  The 11-22 is the only lens that has been attached to this camera for over a year.

1 REPLY 1

William_N
Enthusiast

Hello fragino,

 

Welcome to the Canon Forums and thanks for your post!

 

Based on your description there would seem to be something going on with the EF-M 11-22mm lens specifically. As a primary troubleshooting step I recommend using a clean, dry, soft cloth to gently wipe the gold colored metal contacts on the mount end of the lens. This will ensure the lens and camera have a good connection.

 

If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team by phone or email.

 

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