09-19-2020 09:59 AM
I always experience an error while installing the v1.0 of the webcam utility. After the "Preparing Installation" phase, it always give me the error message "EOS Webcam utility setup ended prematurely because of an error." Does someone also experience this? The beta version works just fine but this new one does not. Is there a fix to this? I tried restarting and turning off my antivirus and running it as adminstrator to no avail.
Solved! Go to Solution.
09-26-2020 04:05 PM
04-04-2021 01:59 PM
04-09-2021 09:10 AM
Try removing the memory card from your camera. This will prevent background applications from interfering.
11-25-2020 04:37 PM
Hi.
I had the same issue, but it turned out that I didn't get the purpose of the app/program:
When you use your preferred camera-app or program to stream or record videoes (or take pictures with it connected to the pc), the Eos webcam utilitiy integrates in that program, so you can't open Canon Webcam Utility on it's own.
I'm sure most of you are aware of that, but I wasn't, so this is for the others like me. 🙂
12-20-2020 04:46 PM - edited 12-20-2020 05:04 PM
When installing EOS Webcam Utility 1.1 Windows
I give next to everything and when I finish and at the end I cannot start the program, the application does not appear on my computer, only files .dll in the program folder
12-20-2020 08:48 PM
@DiegoZambrano wrote:When installing EOS Webcam Utility 1.1 Windows
I give next to everything and when I finish and at the end I cannot start the program, the application does not appear on my computer, only files .dll in the program folder
Yes, that's correct. It is similar to adding a printer or a mouse. The Webcam Utility is a device driver. There is no GUI.
01-20-2021 12:00 AM
but it also doesn't appear as an option in my streaming programs. nothing. like it's not there. if i have a logitech or other webcam plugged into the USB it appears as an option. With this EOS software intalled, my Canon still doesn't appear as an option. Followed the instructions to a T, so it's frustrating.
02-02-2022 03:47 AM
Hey,
I just started having this problem. I uninstalled my webcam utility including the driver on device manager. Now whenever I try to reinstall it isn’t showing up on any application that uses a camera. I checked the device driver and it has no camera driver.
Any update?
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.