09-15-2022 05:12 PM
I have been successfully using my Canon M50 as a webcam via the EOS Webcam utility until today. I had a typical, smooth zoom call this morning, but when I tried to use zoom this afternoon, when I turned on the EOS webcam utility, zoom kept crashing. I tried all of the other software that I use with the EOS webcam utility and they all crashed, as well. So I uninstalled and reinstalled all of the apps. Nothing has helped. Any ideas?
09-15-2022 05:21 PM
Hi!
To have a better understanding of your issue, please let everyone know the operating system installed on your computer, as well as any other information you think might be helpful.
If this is a time-sensitive matter, please check out your other support options here: https://canon.us/MyCanonAccount
Thanks!
09-15-2022 05:25 PM
If you are using Windows 10, MS just released a series of updates that likely will impact your computer's connectivity. The first line of defence - even before re-installing applications - is to do a restart of your computer to clear the memory, caches and allow any pending updates to complete.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
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