EOS Webcam Utility only shows black logo screen

[sharris]

EOS Webcam Utility on Rebel T6 on Mac OS Monterey 12.7.2

Hello!

I downloaded the webcam utility for the first time and when connected with the usb provided with the camera, the screen just shows the EOS Website Utility black screen in the app.  There are no other apps open that use the camera as I tried to open the EOS program after reboot.

Has anyone else had this issue? What was the resolve?

Thank you!

[John_Q]

Hello sharris,

When you see a black screen it is most likely because EOS Webcam Utility is in use by another application. You can either close the other application or deselect EOS Webcam Utility in the other application to restore the video feed. Secondly, You want to close any applications that may be running on your computer, or in your task tray that may be connected to your camera or using the camera’s LiveView video signal. For example: Canon's EOS Utility or an application connected to the camera like another video conferencing app. When you connect the camera, there is an icon in the top right corner of your computer screen for EOS Utility. Make sure that you close that. It will keep the Webcam Utility from connecting to the camera.