08-24-2023 01:43 PM - edited 08-24-2023 01:45 PM
I connected my canon 80D with my mini usb and show laptop icon but it preview as only "EOS Webcam Utility" logo without any error. I already close EOS utility and download EOS Webcam Utility also download pro version of it. My system is windows 11 ver. 22H2 , my 80D's firmware ver. is 1.0.3
08-25-2023 09:18 AM
I just enable autoplay notification and i select take no action but it still the same.
08-25-2023 01:08 PM
Does the regular EOS Utility work properly?
08-25-2023 04:58 PM
Yes, it work just fine
08-25-2023 01:51 PM
One last thought, do you have any cloud services running? I have heard that a cloud service can take over the camera's USB connection.
08-26-2023 03:53 AM
I tried to close every program that I think it use cloud services and result is same but thank you so much for your advice.
08-26-2023 06:32 AM
Don’t you need to select which version you want to use, free or subscription?
08-27-2023 08:52 AM
How to select it on eos webcam utility ? I open the pro ones and nothing show up, only run in backgroud
08-27-2023 10:28 AM - edited 08-27-2023 10:35 AM
Greetings,
Can we ask that you reset the camera to defaults, both main and custom settings. This is starting to look like a possible issue with your environment. Do you have another system you can test the camera with? Please also confirm the camera is being connected directly to a USB port on the PC, and not through an adapter or hub.
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
08-27-2023 01:45 PM
“. How to select it on eos webcam utility ? I open the pro ones and nothing show up, only run in background. “
It almost sounds like the EOS Webcam Utility has not been configured to run with a paid subscription, to me.
08-27-2023 02:44 PM
If all else fails, you could use an Elgato Camlink HDMI to USB device and your camera's HDMI port to stream video to your computer.
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
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