05-25-2023 07:17 PM
I have downloaded "EOS Webcam Utility Pro" to my Mac OS (Ventura 13.4). I just purchased the "EOS Webcam Utility Pro Subscription". However, whenever I try to log into my account on the "EOS Webcam Utility Pro" app, it doesn't recognize that I've upgraded or the account is actually not logging in. I've tried clicking on the "Upgrade" button then tried logging in. I've also re-installed and no luck either.
05-25-2023 07:18 PM
Also, I subscribed on the Canon website on the browser. The browser I'm using is Google Chrome.
06-05-2023 06:29 PM
sorry. i didnt realize you added through a reply on your own post. i used edge and i am having the same issue.
06-05-2023 06:28 PM
i am also having this issue. i posted here in the community about it and am now logging into the community to see if i got any feedback. bittersweet to know im not the only one having this issue. @hjmoors, were you able to log into your account through the app using chrome?
01-16-2024 01:05 PM
Sorry for the long delay. No, I wasn't able to. Now having issues with the new Mac update. Going to see about returning camera.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
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