Canon Webcam Utility Pro for European users. - Canon EOS 6D MkII

[krzysztofgryzka]

Hello! 

I'm from Poland and I want to use my Canon EOS 6D MKII for streaming in the internet. I found out about Canon Webcam Utility Pro which could help me to have clean video footages for my OBS software. As I readed on your official website in the USA this software is exclusivly available only for customers from USA. Could you let me know when it would be available for other users? For now I have Canon Webcam Utility free but I need full HD for my streams. Thank you.

I would love to buy subscription and use your software. 

[liorouvim]

hello there. i try to donwload from this site but when im install it nothing happen. there is no an icon on desktop to open the app and in my files nothing ...

[hotpiggy]

Can someone from Canon please explain WHY Canon Webcam Utility Pro is not available outside the US? WHY, not just some rehash of the fact that it isn't. Tell us WHY! If Canon doesn't have a simple answer to hand then maybe the current strategy is not the right one. Why bother having a forum like this if you're just going to repeat corporate policy? This sounds like an incredibly useful piece of software and I cannot see how it wouldn't be extremely popular and be a not-insignificant revenue stream for Canon.

[shadowsports]

Greetings,

I'm not a legal expert.  Some countries have regulations about the types of goods or products (example software) that can be sold.  Its possible Europe has these regulations. Maybe its related to privacy or monetization.  I'm sure Canon would like their software in as many users' hands as possible.  Maybe there are laws or other reasons that preclude them from doing that?

[hotpiggy]

Perhaps Rick, but that's my point, Canon hasn't made this clear. In any case, would there be anything stopping a US-based user, from operating the software while temporarily in the EU or UK for example? I can't imagine so. It's true that, in general, consumer law is more restrictive in the EU but Webcam Utility Pro only emulates roughly the same functionality as Blackmagic's ATEM ecosystem, which is readily available outside the US. I've always found this aspect of Canon confusing - on the one hand, they produce amazing, complex products like the R7 and on the other hand, they can't answer a simple question on a dedicated forum.

[chrismeraz]

Canon website says "Utility Pro software will be available for use in Europe Middle East and Asia on May 29th 2025." However, I tested it, it doesn't work, and Canon support answered my email saying "it's not available in Europe." I specifically asked "why" and they simply said (paraphrasing here): because it isn't. 

The software identifies your camera by serial number. If that camera was sold outside of the USA, the software won't register your camera. 

So the only solution is to sell your European camera body and buy one from the USA. Obviously a huge pain in the ass. I'm also frustrated that they won't explain why, especially when their own website says it should be working now. 

[shadowsports]

Greetings,

Buying a US body...  

That may not be enough.  Software licensing can be controlled by geographic region, IP address, etc.  Even putting yourself behind a VPN might not be enough. These restrictions are not put in place by Canon, but by law they have to comply.  Hopefully it becomes available.  

[chrismeraz]

Hi, it is supposed to work now. This page tells us all the countries it's available in. Unfortunately, it's not true.

There is a workaround. You have to enter the serial number from a camera sold in the USA. Notice I didn't say you have to have a camera sold in the USA. You just need the serial number for a camera sold in the USA. I tried it, it works. The software is pretty difficult to use, but it works. If you have any problems just call Canon support.