Canon EOS Rebel T7 & Canon EOS Webcam Utility Pro Software Not Working On Macbook Pro Monterey v12

[ross3jn]

I am having difficulties connecting my EOS Rebel T7 to the Webcam Utility Pro Software - it can detect for about 2 seconds at a time and then completely shuts off. My Macbook Image Capture detects the camera, and all of the other Canon software detects my camera, so it isn't my USB cable/hub that isn't working. 

I already tried to look up solutions, but it seems that all softwares should be able to be utilized on my M1 processor. 

I am unsure what to do. Are Rebel T7's not compatible with the Webcam software anymore? It is just confusing because it connects for 2 seconds from time to time...so there is some sort of connection there.

[ross3jn]

So I updated my Macbook to Ventura v13 and redownloaded all of the software. Still doesn't work. OK...I'll try and update my firmware. 

And it loses connection every single time I try to update my firmware. I cannot do anything on this camera even though it is connecting. This is frustrating.

[Anonymous · Accepted solution]

If you are attempting to update your camera firmware, put the .fir file from the firmware update file downloaded from Canon on a freshly formatted SD card and install in the camera. Chose firmware in the menus (while in P mode on the dial), and it will offer to update the firmware to the version on your SD card.

I don't think that the firmware will fix the communications problem, but you could try and see.

[ross3jn]

I went out and bought a USB-C SD card reader and updated the firmware that way...also bought a direct USB-C to USB-A port and it worked! Apparently hubs are detrimental to Canon Camera computer use. 

[Anonymous]

Good to hear of your success. I'll have to remember that concerning using a USB hub.