Hi shelton,
I'm sorry to hear your EOS Webcam Utility Pro subscription is not activating. I tried viewing the video you linked. Unfortunately it is not loading on my work computer.
One thing to try would be to try restarting your computer. When you restart your computer it would be best to use the restart option in the operating system rather than using the power button on the computer. Also if you have pending operating system updates we would recommend allowing those to go through. Sometimes if there is a stuck process running in the background, or if there is a pending operating system update, it can block the activation. Restarting the computer can help with both of those issues.
If the issue continues we would need a little bit more information for further trouble shooting. When you try to activate the subscription through the EOS Webcam Utility software are you seeing any error messages, and if you are seeing an error message what does it say word for word? Also is this a work computer or a personal computer? If it is a work computer it may be good to contact your company's helpdesk to make sure there isn't a security setting blocking the EOS Webcam Utility from accessing the internet.
