01-09-2016 10:22 PM - edited 01-09-2016 10:22 PM
just upgraded to windows 10 and now computer wont recognize camera through canon software. Re-installed software but still doesnt recognize camera. Any help?
01-10-2016 08:00 AM - edited 01-11-2016 06:43 AM
Are you in EU.? W10 in EU doesn't come with media kit. You can download at no cost from Microsoft website.
If if that doesn't apply, does computer recognize a card reader?
01-10-2016 11:22 PM
01-11-2016 06:49 AM
So, if you plug the card into card reader on computer it recognizes the files, but if you plug the camera into the computer and try and use Image Browser it doesn't work?
Is the error saying that Image Browser is not compatible or does Image Browser work and IB is saying files are not compatible?
If you plug camera in and turn it on can you see the camera in Windows Explorer under My Computer?
The more info you provide the community the more likely someone will be able to help you.
01-11-2016 09:49 AM
01-11-2016 10:11 AM
01-11-2016 10:15 AM
01-11-2016 10:47 AM
I don't know. You can call Canon directly. 1800OKCANON
01-11-2016 05:44 PM
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