new computer - Windows 7 won't recognize my camera. Rebel T1i

[bugshutter]

I got a new HP computer with Windows Home Premium. My old Dell with Windows 7 worked great with my Rebel T1i and the Canon software that came with it. I was so spoiled! Now when I connect the camera and computer.. nothing happens. I have un-installed and re-installed the softeware ( EOS DIGITAL Solutions Disk 22.2) and downloaded upgrades. No change. I don't know where to go from here. I hope someone can help. Is my problem compatibilty, "settings" or has my computer been cmprimised by a virus. I sure hope someone out there can help me.

     Bewildered and bothered... bugshutter

[Skirball]

I doubt it's a virus.  And I would guess that there shouldn't be compatibility issues with the T1i and Windows 7, the camera isn't that old.  Are you using Digital Photo Professional, EOS Utility, or something else?   I would recommend downloading the latest of version 3 of DPP and version 2 of EOS Utility just to be sure.

Are you using the same cord or just any old USB cord?  I have had problems with my computer not seeing my camera when using a USB cord without a ferrite bead (a cylinder at one end of the cord).

And, all that said, I wouldn't even bother with it recognizing my camera unless you're trying to tether.  If you're just trying to download your photos I'd take the SD card out of the camera and put it in the computer.  Get a card reader if you need to.

[ebiggs1]

A couple things, one of my sons has a T1i and I know they connect it to their computer.  Windoze does not need any additional driver or software to see the Rebel T1i.  So, does the camera show up in My Computer?

Another, possibility, that I found out the hard way is Canon drops older camera's from the newer "updates".  Why, I have no idea?  This may be the cause if you d/l any updates.  I am not sure on the T1i.  Do you still have the original CD?  I would just use it.  But you must remove ALL the remanats of the previous instalation.  Every bit or you are wasting your time.

[ezpop]

Try windows update your computer, you will be able to autoplay the camera most of the time.

[bugshutter]

Thank you. I'll try downloading the more recent versions of DPP and EOS utility. My system worked perfectly on my old computer. I'm spoiled.

[bugshutter]

So, I should delete my present versions of DPP and EOD utility before attempting to download newer versions?

[ebiggs1]

"I should delete my present versions of DPP and EOD utility before attempting to download newer versions?"

Yes, by all means.  Use your original software.  Updating Windows will not help.  All the drivers you need are already there.

By uninstalling, I mean you MUST get rid of all traces of the present install.  If you leave any of it, it will still fail.

[bugshutter]

Thanks for your time. I'm not worthy. But here goes:

1) You say use your original software. I bought my Rebel T1i in 2010. I have 2 CDs and I'm not sure why. Ones says "EOS DIGITAL Ver. 22.2" the other is: "DIGITAL CAMERA Solution Disk Ver. 28.2.

Question: Which one do I use?

2) My plan is to go in and delete/uninstall all the Canon software I can find. Then I re-install with the recommened disk.

Others have talked about "updates" to EOS Utility and DPP. What are your opinions here?

[bugshutter]

Thanks for your time. I'm not worthy. But here goes:

1) You say use your original software. I bought my Rebel T1i in 2010. I have 2 CDs and I'm not sure why. Ones says "EOS DIGITAL Ver. 22.2" the other is: "DIGITAL CAMERA Solution Disk Ver. 28.2.

Question: Which one do I use?

2) My plan is to go in and delete/uninstall all the Canon software I can find. Then I re-install with the recommened disk.

Others have talked about "updates" to EOS Utility and DPP. What are your opinions here?

Thanks a million .... Diane

[RobertTheFat]

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@ebiggs1 wrote:

"I should delete my present versions of DPP and EOD utility before attempting to download newer versions?"

Yes, by all means.  Use your original software.  Updating Windows will not help.  All the drivers you need are already there.

By uninstalling, I mean you MUST get rid of all traces of the present install.  If you leave any of it, it will still fail.

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That has emphatically not been my experience with those programs. And I've been using (and updating) them for about nine years.