cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

mkiv won't fire after reattaching lens

lmetz
Apprentice

Hello, Canon user of almost 15 years here. I used to leave whatever lens I lhad ast used on the camera while I wasn't using it (the 5D mkii & mkiv). Recently I got a pellican case and for storage purposes traveled with the lenses off (and body caps on). ...When I reattached the lenses (properly, nothing weird) the camera would not fire. Everything else as it should be. Shutter would not go. There may have been an error message but I honestly can't remember. This intermittently happens now once when I was about to use a telephoto for a kiss at a wedding (I'm a wedding photographer). STRESSFUL! And defeated the purpose of traveling across country with a MKIV (I am currently using the EOS r as well) and 70 - 200. 

 

Anyone else experience this? Is this a firmware issue? I have never had this happen before this year. 

5 REPLIES 5

wq9nsc
Authority

This may be a case where CAREFUL cleaning of the contacts on the camera body and lens would be helpful, it is possible that something got onto the contacts while the lenses were being stored or during transport.  If the camera cannot communicate with the lens, it will assume there is no lens attached.

 

Canon recommends cleaning only with a soft cloth.  There are other methods for cleaning electrical contacts that have been contaminated but if you are not already familiar with this process, your camera and lenses are not the place to learn.  Get them to Canon for this sort of service.

 

Rodger

EOS 1DX M3, 1DX M2, 1DX, 5DS R, M6 Mark II, 1D M2, EOS 650 (film), many lenses, XF400 video

Mark35mmF2
Product Expert
Product Expert

Hi there,

 

Lets check if this is a focus related issue. When you move the AF/MF switch to MF and press the shutter does the camera fire?

I shoot in manual and switching the settings did not remedy the issue

Don't just switch settings do the factory reset to default. If that doesn't clear it up you need to call Canon for service.

 1 (800) 652-2666

 

EB
EOS 1DX and 1D Mk IV and several lenses!

ebiggs1
Legend

In the area of probability it is not a firmware issue and it is not a cleaning the contact issue. Other than the AF/MF suggestion I really don't have a specific cause but the likelihood of the first two is very small.

 

Do the normal reset to factory default settings. Menus, tools, clear all settings and clear all custom settings. That's about all you can do on your own.

EB
EOS 1DX and 1D Mk IV and several lenses!
Announcements
01/18/2023: New firmware version 1.1.1 is available for EOS R6 Mark II
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version 1.0.5.1 is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5
12/07/2022: New firmware version 1.7.0 is available for EOS R6
11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/14/2022: New firmware version 1.0.1 is available for CR-X300
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.