broken viewfinder glass on new EOS R6 Mk2

[artvega]

The little piece of glass on the eyeview cupfinder got broken the first time I used my new EOS R6 Mk2 (I got it last November but I just used it a couple of weeks ago outdoors). I don't know how it got broken, but obviously must have been hit slightly with something. Therefore, I doubt this would be covered by the warranty. So, I went ahead and ordered the little piece of glass to replace the broken one, but I'm unsure if removing the eyeview cup would have any impact on the warranty? and I just tried slightly with a set of small screwdriver heads that I've got but they don't seem to fit.

So, other than the question about warranty (could it be covered? and would removing the eyecup and putting it back affect the warranty)? and does anybody have the exact measure for the screwdriver head that must be used?

Thanks for any help!

/Art

[Waddizzle]

You need to have your camera tested and repaired by Canon.  The broken viewfinder may not be the only physical damage to the camera body.

[artvega]

I kept using the camera over that weekend and there was no other damage. Everything works fine. 

[shadowsports]

Greetings,

We understand the damage appears to be somewhat cosmetic, but the camera would have had to experience a fairly substantial bump for the lens on the viewfinder to crack.  There is also a sensor below which needs to function properly so the LCD turns on and off correctly.  It's a very nice camera, we're only going to recommend what's best to keep it functioning at its best.  Having it professionally repaired is up to you.  

[artvega]

Thanks. I was leaning towards fixing it myself since it really looks like it is only the little glass that broke, the sensor works perfectly fine and everything else works perfect as well. But I think I will rather send it to Canon for repair.

[Waddizzle]

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@artvega wrote:

Thanks. I was leaning towards fixing it myself since it really looks like it is only the little glass that broke, the sensor works perfectly fine and everything else works perfect as well. But I think I will rather send it to Canon for repair.

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Canon should do a complete and thorough checkout for you.  Engineers love to look at things that are broken because they want to know why it broke.  

Finding just the one piece of glass would be like finding a needle in a haystack.  Electronics manufacturers stopped carrying inventory for every little piece and part in their products decades ago.

One, products have become far more complex and the parts count as increased almost exponentially.  Maintaining a large inventory of parts that may not ever be used is not cost effective.

Two, performing repairs at the individual component level is not cost effective for either the customer or the manufacturer’s. The labor involved with disassembling a product, testing and troubleshooting individual board components, and re-assembling a product is very time consuming and costly.

Electronics manufacturers only stock complete sub-assemblies for their products whenever possible.  The current practice of stocking sub-assemblies for repairs has been used in the auto industry for decades.  Replacing a headlight assembly is a good example.

Repairing the viewfinder glass or diopter could involve replacing much of the entire top assembly of the camera, and not just eyepiece assembly.