When will canon fix the focus issues with the 70D?

[Photogirl55]

I was "T.H.I.S." close to buying the 70D.  I have read WAYYY too many posts about issues with the focusing on the 70D.  How is Canon handling the issue?  I would love to buy this camera, but not willing to gamble with that much money.

[70Downer]

---

@TTMartin wrote:

And as I previously stated if you think you have a problem with your camera send it into Canon for repair. But, after 3 trips to Canon it's time to consider that the issue isn't with the camera..

---

Is that what it tells you? That taking 3 times for canon to be able to fix their camera that its the owners fault. Not that canon has no clue and simply goes through a set of steps to waste your time and money? Hoping that you will just give up and stop sending it in. But just to play your stupid little game, if it was the owner thats the problem how did magically get fixed the third time. If it was the owner shouldnt the problem remain the same?

No it could not be the camera or the techs. 

Trip one to canon for af issue. They test the camera, clean the sensor and return it.

Same day I get the camera back I can tell its not fixed. Email canon tech support. They have me send in two pictures. The same day "Seems like a auto focus issue, send in for repair"

Second trip to canon they make adjustments to the mirror and sensor. Then send it back. I have the camera less then 20 minutes and can tell its not fixed. Email canon tech support send them 2 pictures...sure enough "Focus Issue, send in for repair"

This time I included a lens and told them after they "fix it" they calibrate the 35 f2 to the camera. So that it could be perfect at 30 feet, f2.8. They "fixed" the camera and then tried to calibrate the lens and quickly figured out they could not calibrate the lens because the camera would need a different mfa on every shot. Soi it went back to the repair tech who changed a bunch of crap including but not limited to the mirror, the prism, the af sensor and the fpc sensor.

Bingo camera fixed and i have really enjoyed it ever since. Would have been nice to not have to have my camera gone for a total of 7 weeks and almost $100.00 in shipping charges for a new camera to work right. 

But since it went to repair 3 times it must have be all operator issues, right?

Many people went through this same crap with canon, many just gave up and got rid of the camera. To this day when people ask me about the camera i am shooting I tell them to stay far away from the 70D and if you dont already have lenses to go nikon.

Not all 70D have this same focus issue but far more then A FEW do and I would love to know why canon changed the firmware mid stream and kept the same revision number. And i wish they would fix the bounce flash issue that affects every 70D, but I am sure that is user error as well.

[kkgiyer]

---

@70Downer wrote:

---

@TTMartin wrote:

And as I previously stated if you think you have a problem with your camera send it into Canon for repair. But, after 3 trips to Canon it's time to consider that the issue isn't with the camera..

---

Is that what it tells you? That taking 3 times for canon to be able to fix their camera that its the owners fault. Not that canon has no clue and simply goes through a set of steps to waste your time and money? Hoping that you will just give up and stop sending it in. But just to play your stupid little game, if it was the owner thats the problem how did magically get fixed the third time. If it was the owner shouldnt the problem remain the same?

No it could not be the camera or the techs. 

Trip one to canon for af issue. They test the camera, clean the sensor and return it.

Same day I get the camera back I can tell its not fixed. Email canon tech support. They have me send in two pictures. The same day "Seems like a auto focus issue, send in for repair"

Second trip to canon they make adjustments to the mirror and sensor. Then send it back. I have the camera less then 20 minutes and can tell its not fixed. Email canon tech support send them 2 pictures...sure enough "Focus Issue, send in for repair"

This time I included a lens and told them after they "fix it" they calibrate the 35 f2 to the camera. So that it could be perfect at 30 feet, f2.8. They "fixed" the camera and then tried to calibrate the lens and quickly figured out they could not calibrate the lens because the camera would need a different mfa on every shot. Soi it went back to the repair tech who changed a bunch of crap including but not limited to the mirror, the prism, the af sensor and the fpc sensor.

Bingo camera fixed and i have really enjoyed it ever since. Would have been nice to not have to have my camera gone for a total of 7 weeks and almost $100.00 in shipping charges for a new camera to work right. 

But since it went to repair 3 times it must have be all operator issues, right?

Many people went through this same crap with canon, many just gave up and got rid of the camera. To this day when people ask me about the camera i am shooting I tell them to stay far away from the 70D and if you dont already have lenses to go nikon.

Not all 70D have this same focus issue but far more then A FEW do and I would love to know why canon changed the firmware mid stream and kept the same revision number. And i wish they would fix the bounce flash issue that affects every 70D, but I am sure that is user error as well.

---

Well said 70Downer! It makes my blood boil when I read replies specifically from two contributors...they just keep spitting the same thing again and again. I wish people start flagging their replies as inappropriate or if there a way, just banish from the forum altogether. May they have valid points here and there...but it is time they just keep quite and others handle it. Or as I said they are paid representatives from Canon.

[TTMartin]

---

@70Downer wrote:

---

@TTMartin wrote:

And as I previously stated if you think you have a problem with your camera send it into Canon for repair. But, after 3 trips to Canon it's time to consider that the issue isn't with the camera..

---

Is that what it tells you? That taking 3 times for canon to be able to fix their camera that its the owners fault. Not that canon has no clue and simply goes through a set of steps to waste your time and money? Hoping that you will just give up and stop sending it in. But just to play your stupid little game, if it was the owner thats the problem how did magically get fixed the third time. If it was the owner shouldnt the problem remain the same?

No it could not be the camera or the techs. 

Trip one to canon for af issue. They test the camera, clean the sensor and return it.

Same day I get the camera back I can tell its not fixed. Email canon tech support. They have me send in two pictures. The same day "Seems like a auto focus issue, send in for repair"

Second trip to canon they make adjustments to the mirror and sensor. Then send it back. I have the camera less then 20 minutes and can tell its not fixed. Email canon tech support send them 2 pictures...sure enough "Focus Issue, send in for repair"

This time I included a lens and told them after they "fix it" they calibrate the 35 f2 to the camera. So that it could be perfect at 30 feet, f2.8. They "fixed" the camera and then tried to calibrate the lens and quickly figured out they could not calibrate the lens because the camera would need a different mfa on every shot. Soi it went back to the repair tech who changed a bunch of crap including but not limited to the mirror, the prism, the af sensor and the fpc sensor.

Bingo camera fixed and i have really enjoyed it ever since. Would have been nice to not have to have my camera gone for a total of 7 weeks and almost $100.00 in shipping charges for a new camera to work right. 

But since it went to repair 3 times it must have be all operator issues, right?

Many people went through this same crap with canon, many just gave up and got rid of the camera. To this day when people ask me about the camera i am shooting I tell them to stay far away from the 70D and if you dont already have lenses to go nikon.

Not all 70D have this same focus issue but far more then A FEW do and I would love to know why canon changed the firmware mid stream and kept the same revision number. And i wish they would fix the bounce flash issue that affects every 70D, but I am sure that is user error as well.

---

It was repaired on the third trip correct?

[Dobbsincrete]

Just as a follow up regarding my replacement EOS 70D.

This one is by far better than the old one when taking pictures in manual mode (MF or AF). Whether viewed through the viewfinder or monitor, both images are the same - unlike the old one where images viewed through the viewfinder were always blurry/fuzzy off-centre.

Just to note however, that in auto mode (MF or  AF), whilst there is no longer any blurry/fuzziness, the images taken viewed through the monitor are slightly brighter than those taken through the viewfinder even though the settings are identical.

The histogram shows the graph shifts to the right, but the shape is the same - I guess in automatic, the camera does what it wants so not a problem.

As stated in a previous post, I am not a professional photographer, but I knew that there was a problem with my old camera even though Canon (and others!) couldn't/wouldn't accept or even repair it after three attempts!!

[TCampbell]

There is an adjutment to focus the image in the viewfinder.   There's a very tiny wheel in the upper-right corner of the viewfinder eyecup.  This is the diopter adjustment.

The camera is focusing an image onto a frosted "focusing screen" inside the camera and you are using the viewfinder to look at that screen.  Since everyone's eyes may be a bit different (and some people prefer to remove eyeglasses when using the viewfinder) the adjustment allows you to focus the camera for your eyes.

I find it easiest to focus the viewfinder diopter by pointing the camera at a plain white wall -- don't bother to focus the lens -- and just look at the text and focusing squares inside the viewfinder (ignore whaterver the lens is looking at).  Adjust focus until the text and graphics in viewfinder are tack-sharp.  Now... when the camera has focused a subject onto the focus screen, you should also see a sharply focused image of your subject in the viewfinder.

[Dobbsincrete]

Hi TC, when referring to the image in the viewfinder, I was referring to the image taken after viewing it through the viewfinder - sorry!!

[70Downer]

---

@TTMartin wrote:

---

It was repaired on the third trip correct?

---

Yes they did after 3 attempts, how is your 70D with focus issues doing? Or do you even have a 70D?

[Stephen]

This is a warning to everyone in this thread:

The Canon USA Community Forums are intended to be a safe place for users to come and seek out advice and assistance from peers.

Personal attacks on other users will NOT be tolerated. Anyone in this thread found doing so from this point on will be banned from participating in these forums as outlined in the Forum Guidelines.

Please read the Forum Guidelines in their entirety if you have any questions: http://bit.ly/Canon_Forum_Guidelines

[Airjaff]

Hello I bought a 70d online had it delivered 3 days ago. I'm using a sigma 18-35mm lens, that camera I have prior (still have it) is canon 650d and the lens works perfectly in that. With this 70d the focus is out every time when focusing through the viewfinder and is in focus every time when I focus in live view mode. I have done macro focus adjustments, I did this close up at first and it seemed to work but then I started taking pictures of subjects further away and they were out of focus every **bleep** time! Again they were in focus in live view every time I'm so disappointed. I am not going to risk exchanging for another 70d. I really do want a new camera though. Why has canon not addressed this issue, reading online this issues has been going on for 2 years now! Does anyone have any tips? Should I return or get it sent to canon, or should I get a 7d mark ii? I'd rather not spend so much money though.

[70Downer]

---

@Airjaff wrote:
Hello I bought a 70d online had it delivered 3 days ago. I'm using a sigma 18-35mm lens, that camera I have prior (still have it) is canon 650d and the lens works perfectly in that. With this 70d the focus is out every time when focusing through the viewfinder and is in focus every time when I focus in live view mode. I have done macro focus adjustments, I did this close up at first and it seemed to work but then I started taking pictures of subjects further away and they were out of focus every **bleep** time! Again they were in focus in live view every time I'm so disappointed. I am not going to risk exchanging for another 70d. I really do want a new camera though. Why has canon not addressed this issue, reading online this issues has been going on for 2 years now! Does anyone have any tips? Should I return or get it sent to canon, or should I get a 7d mark ii? I'd rather not spend so much money though.

---

Search you tube for 70d bad focus. Tody has some videos up on it. 

One way to test it is to follow the test by toby. If it fails that  test just get rid of it. The odds of canon fixing are slim. Go the 7d if you need super fast focus, if not go with the 6d. My recomendation would be to sell your lens and go nikon. Canon has no desire or ability to put out a fix for the many bad 70d's focus issue and no fix for a bounce flash issue that affects ALMOST EVERY 70d.