To assist you with this we will need some additional information. First we would need to know which specific R series camera you have. The wifi capabilities and trouble shooting can vary from model to model. If you are unsure the model name will be listed on the front of the camera. The other information we need is to know what app you are using to transfer images to your mobile device.
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM