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When transferring files from canon R to IOS only the raw files transfer

CaptRod
Apprentice

I shoot raw and JPEG when transferring from camera to iOS only the raw files transfer the jpegs stay on the camera?

2 REPLIES 2

Hazel_T
Product Expert
Product Expert

Hi CaptRod,

To assist you with this we will need some additional information. First we would need to know which specific R series camera you have. The wifi capabilities and trouble shooting can vary from model to model. If you are unsure the model name will be listed on the front of the camera. The other information we need is to know what app you are using to transfer images to your mobile device.

CaptRod
Apprentice

It is a Canon EOS R, I am using Canon Connect software.  

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