Unable to pair EOS R10 with my iPhone and/or iMac.

[LazyRancher]

It tells me to start the EOS Utility on my computer but when I try there is no R10 model in the menu.   There's loads of models, but no R10.  I have been trying to pair this with either phone or desktop and keep getting random error messages "No internet" "wrong password" "unable to connect at this time". WTF.  It's sucking the joy out of this purchase.  I have hundreds of photos and the only way I can view them is on the camera.

[jrhoffman75 · Accepted solution]

Give Canon support a call at 1-800-OK-CANON.

[Waddizzle]

Use Bluetooth to communicate with mobile devices.  Doing so automates the Wi-Fi setup.  Use Canon Camera Connect.  

The built-in Wi-Fi does not mean the camera is fully networkable.  The camera uses Wi-Fi technology to extend the effective range of Bluetooth wireless communication, which is not known for its speed.   Here is a link to the Canon Product Support Page for the R10.

https://www.usa.canon.com/support/p/eos-r10 

Use a USB cable to communicate with laptop and desktop computers using the EOS Utility 3.  The USB connection will be much faster than the Wi-Fi connection.

[macjhawk]

As @lazyrancher stated, when you try to download the EOS Utility it DOES NOT give you the EOS R10 as an option.  The worthless Canon web site sends you circles.  Going to the Product Support page for the EOS R10 is no help.  Every piece of documentation including the EOS R10 Advanced User Guide explains how to connect the computer and ALL of them tell you to use the EOS Utility which the Canon web site does not provide for the EOS R10.  Sorry, just very frustrated.

[jrhoffman75]