05-07-2020 03:05 PM
Hi guys/gals. I've had this camera about a year and now want to use the wifi function. I've read, watched videos and I cannot connect. I do get the blue wifi enable LED flashing bur cannot connect to my network. It's asking for a password and the password is the encryption key but on my menu the encryption key reads AES and that does not work. I was never asked to enter a camera name or led to that page. I've also tried resetting the camera to factory settings and reinstalled the app but nothing seems to work. Can anyone help?
Solved! Go to Solution.
05-09-2020 12:39 PM
Well I called Canon and got the problem resolved. It appears that Set 1 had to be deleted before I could proceed. He talked me through that and everything worked but still did not get a screen that allows me to name the camera but that was already put in for me as Canon Rebel T6i so I guess no real reason to change to any specific name. In the future I will not have to go through all that again because the encryption code will appear.
05-07-2020 07:09 PM
Did you try the password for your WiFi router?
05-08-2020 11:43 AM
No, they don't want that, they want the encryption number which I do not get like they show in the video. I get AES for a number and that doesn't work.
05-08-2020 08:24 PM
JamesEmory,
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05-09-2020 11:24 AM
This is my problem. When I get to this step I do not get this screen.
The camera goes back to this screen.
05-09-2020 11:28 AM
@JamesEmory wrote:This is my problem. When I get to this step I do not get this screen.
The camera goes back to this screen.
And you performed this step:
05-09-2020 11:38 AM
Yes, I pressed the right arrow and pressed set and then the screeen returns to the beginning. I have no screen that allows me to create a nickname. Why does everything have to be so complicated. I bought the camera so I wouldn't have to buy a remote.
05-09-2020 11:47 AM
James, call Canon and they can walk you through it in case your camera has a problem and before you throw it out the window!
05-09-2020 12:04 PM
Does anyone have a Canon support phone number? Thank you all for your suggestions.
05-09-2020 12:08 PM
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