T6i Wifi is Pulling my Hair Out

[JamesEmory]

Hi guys/gals.  I've had this camera about a year and now want to use the wifi function.  I've read, watched videos and I cannot connect.  I do get the blue wifi enable LED flashing bur cannot connect to my network.  It's asking for a password and the password is the encryption key but on my menu the encryption key reads AES and that does not work.  I was never asked to enter a camera name or led to that page.  I've also tried resetting the camera to factory settings and reinstalled the app but nothing seems to work.  Can anyone help?

[John_]

James, call Canon and they can walk you through it in case your camera has a problem and before you throw it out the window!

[JamesEmory]

Does anyone have a Canon support phone number?   Thank you all for your suggestions.

[John_]

Cameras - EOS Digital SLRs, EF Lenses & Flashes

1-800-652-2666

Monday-Friday: 9:00 am to 9:00 pm Saturday: 9:00 am to 7:00 pm

[JamesEmory · Accepted solution]

Well I called Canon and got the problem resolved.  It appears that Set 1 had to be deleted before I could proceed.  He talked me through that and everything worked but still did not get a screen that allows me to name the camera but that was already put in for me as Canon Rebel T6i so I guess no real reason to change to any specific name.  In the future I will not have to go through all that again because the encryption code will appear.