Support/Repair for Error 80 on 70D

[bduffez]

I purchased my 70D in France in 2014. I do not have the proof of purchase and the shop is unable to provide it to me.

I now reside in California and I have recently experienced Err 80. My S/N is in the range of the defect and Canon offered to cover the repair costs if I ship my camera to them, provided I give them proof of purchased.

How can I have my camera fixed? I don't have a proof of purchase and it comes from another country.
However that does not change the fact that this is a legit camera that I bought, and that Canon has a defect on these and needs to fix it.

Thanks!

[ebiggs1]

I am and have been impressed with Canon USA customer service but if they repair an 8 year old camera bought in a different country I am really going to be impressed. I hope it works out for you.

I doubt seriously you will find any other company that would.

[shadowsports]

It won't hurt to call and try.  The 70D's PCB failure was acknowledged by Canon as a defect.  Everything is here:

Canon U.S.A., Inc. | Product Advisory Detail Page

[bduffez]

I called the Canon customer service phone number, and had the best customer service call in my life.

I explained the two issues: Err 80 + no proof of purchase (abroad). He said no problem, give me first name, last name, email address, mail address and S/N. I gave all, he said OK you're going to receive an email from Canon about the repair, and one email from Fedex/UPS to ship it back to us. We're going to need 5-7 business days to repair it, and ship it back. Any question?

WTF I wish all customer services were as good.

[ebiggs1]

" I wish all customer services were as good."

So do I, Canon is the model of customer support. 😊