08-22-2022 10:03 PM
I realize my camera shuts off every 4GB of video...but it used to restart, and continue filming another 4GB before doing this all over again. Now, it shuts down and stays shut off. Why is this?
08-25-2022 06:11 PM
Hi kelnick32,
On the EOS Rebel T6 when a video file reaches 4GB the camera should be starting a new file without stopping your recording. There aren't any settings on the camera that changes that behavior. With an issue like this we would recommend loading a different memory card in the camera to see if the same thing happens.
If this issue isn't happening with a different memory card that is an indication the first card may need to be formatted. Before formatting the card make sure to back up everything you need from the card onto your computer. Once the card is formatted any files on it are deleted.
Once everything is backed up on your computer put the camera into either P, Tv, Av, or M and press the Menu button. Go to the first yellow wrench tab and select Format Card. On the next page press the trash can button so that there is a check mark next to Low Level Format. When you see the check mark select Okay and that will format the card.
If this issue is happening with every memory card you try at that point we would recommend sending the camera in for repair.
The Canon U.S.A., Inc. online repair portal allows you to set up service in a few simple steps. The repair portal gives you the ability to set up service for multiple pieces of equipment at once, and to receive a repair estimate in the majority of cases, depending on your model and issue. The portal also allows you to upload images or videos that will assist us in repairing your product. You can also select how you wish to be notified of the progress of your repair. The portal's service history section allows you to view all services that have been performed on any of your camera or video products since January 7, 2020.
Please follow the link below to access our online repair portal to arrange for service:
https://mycanon.usa.canon.com/signin
Instructions for Accessing and Using the Online Repair Portal
You will need to access or create your My Canon Account.
If you already have a My Canon Account and your product is already registered, simply click on the “Get Repair Services” link on the left menu and follow the onscreen instructions to arrange for service for your product.
If you have a My Canon Account and your product is not registered, you must register your product first. Click on the “Get Repair Services” link on the left menu, then click on the “Register Product” link on the right. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.
If you do not have a My Canon Account, you will need to create one. After you create your account, click on the “Add Product” link to register your first product. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.
Once you have completed the repair request, you will have an opportunity to print a copy of the request for your records. This request form will also contain shipping instructions and an address label that you will attach to the outside of your shipping box when mailing your equipment for repair.
09-01-2022 08:15 PM
Still doesn't work. Not paying money to have it fixed. Does anybody else have a solution? Thanks.
09-01-2022 11:20 PM
When the 4gB of video is reached what recording time has it schieved please?
09-01-2022 11:58 PM
Hi Tron…about 12 minutes. Once again, it used to restart and continue recording but not anymore.
09-02-2022 12:05 AM
Hmmm... well, assuming that the card is not an issue, have you tried to do a full camera reset to factory default?
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