Rebel T6 Not Connecting to Computer

[dcastro27]

Good afternoon!

Recently purchased the Canon Rebel T6 a week ago. Downloaded all the newest software took my pictures and uploaded to utility no problem. Now another week goes by I go to upload to computer via cord and it will not sync, "saying connect to computer, and correct settings for the we service with EOS software." I uninstalled the software and reinstalled and still nothing. Any help would be appreciated.

Thank you!

[John_B]

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system you are using. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

[dcastro27]

Windows 10

[Richard]

Hi Dcastro27,

Thanks for posting.

If the camera cannot be connected to a computer, it may be because  [Wi-Fi/NFC] is set to [Enable].  If [Wi-Fi/NFC] is set to [Enable] under the camera’s [ ] tab, the camera cannot connect to a computer.  Set [Wi-Fi/NFC] to [Disable], then connect the interface cable.