12-30-2022 12:51 AM
I purchased a Canon R6 Mark II today, and out of the box it freezes when the shutter is pressed. When the shutter button is pressed it makes a sound as though a shot was taken, a red light comes on near the set button, and nothing works until the battery is removed and replaced. Press the shutter button and it happens again. The battery is fully charged and there is a card inserted. According to the manual that came with it, it should be working. Is there anything I missed or does this thing need to go back to the store?
12-30-2022 03:53 AM
I think you should return it to the store immediately.
03/30/2023: New firmware updates are available.
EOS 1DX Mark III- Version 1.7.1
Speedlite EL-1 - Version 1.0.2
03/30/2023: Product Advisory for EF50 F1.2 L USM
03/30/2023: Product Advisory for EOS R10
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.