Lately, I have been experiencing random freezing specifically while I have been recording (I tried all resolutions and frame rates etc...). It happens at random and sometimes it doesn't happen at all. When it does freeze I lose the footage or it becomes corrupted data. I have tried different lenses, changed the battery, downgraded the firmware, reset the camera, and replaced the SD cards but it still freezes.
I'm living in Japan so the language barrier is not helping with solving this problem.I phoned support and they asked me to send it in to check but it's going to take two months just to identify the problem which will affect me negatively. So I'm trying to avoid that suggestion for now.
I looked at many threads about this topic and none of the suggestions/solutions worked for me.
If someone can provide me with a solution that I can try. It would be greatly appreciated.
I mainly use Cfexpress for my video files. When the freezing became more frequent, I tried to use the San disk at a lower video setting but I still get the same issue
In terms of the format and resolution. I normally use 4K-U at 24 fps and standard IPB but I have tried everything.
Additionally, I tried different modes too but I normally shoot in manual. I hope this answers your questions
How many noise reduction settings do you have enabled?
BTW, I recommend using a UHS-II V90 SD card in this camera.
Be sure to format your memory cards in the camera prior to first use. If you have multiple cameras or devices, do not swap memory cards between devices.
The noise reduction is set to standard.
Thanks for the recommendation. I will definitely try it.
Noted. At the moment I have one camera. I formatted both cards after I used them but it still freezes.
If the camera is moving for example doing a following shot. The camera freezes more often. Do you think I should just send the camera in for repairs? I am interested in your opinion. From my research, there hasn't been a solid fix even after it's been sent for repairs.
Try testing it with all the Noise Reduction, Image Correction, and Lens correction settings disabled. Speaking of lenses.
What type and brand of lens are you using? If you’re using an adapted EF mount lens, then what brand of lens mount adapter are you using?
12/05/2023: New firmware updates are available.
09/26/2023: New firmware updates are available.
08/18/2023: Canon EOS R5 C training series is released.
07/31/2023: New firmware updates are available.
05/18/2023: New firmware updates are available.
03/30/2023: New firmware updates are available.