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R5 Continually takes photos when turning on and in between photos

lavega2708
Apprentice

Been having some issues with an R-5. Anytime that is is turned on it freaks out and takes photos for ~30 seconds without touching or doing anything else to the camera, and then when it settles down and I can take a photo but it’ll malfunction again for ~30 seconds. 

Are there any troubleshooting steps to fix this issue? 

2 REPLIES 2

Waddizzle
Legend
Legend

Try performing a full reset of the camera. 

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Hazel_T
Product Expert
Product Expert

Hi lavega2708,

I'm sorry to hear your camera is taking photos on its own. There aren't any settings that would cause the camera to do that. For an issue like this the first thing to try would be to load a different battery in the camera. Sometimes if the battery is malfunctioning it can over power the camera causing issues like this. If that doesn't resolve the issue the other thing to check would be to load a different memory card in the camera. Sometimes if a card is corrupted it can cause malfunctions like this. Swapping out each piece one at a time can help narrow down which may be the cause.

If the issue continues after checking those things at that point we would recommend sending the camera in for repair. 

The Canon U.S.A., Inc. online repair portal allows you to set up service in a few simple steps. The repair portal gives you the ability to set up service for multiple pieces of equipment at once, and to receive a repair estimate in the majority of cases, depending on your model and issue. The portal also allows you to upload images or videos that will assist us in repairing your product. You can also select how you wish to be notified of the progress of your repair. The portal's service history section allows you to view all services that have been performed on any of your camera or video products since January 7, 2020. 

Please follow the link below to access our online repair portal to arrange for service:

https://mycanon.usa.canon.com/signin

Instructions for Accessing and Using the Online Repair Portal

You will need to access or create your My Canon Account.

If you already have a My Canon Account and your product is already registered, simply click on the “Get Repair Services” link on the left menu and follow the onscreen instructions to arrange for service for your product.

If you have a My Canon Account and your product is not registered, you must register your product first. Click on the “Get Repair Services” link on the left menu, then click on the “Register Product” link on the right. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.

If you do not have a My Canon Account, you will need to create one. After you create your account, click on the “Add Product” link to register your first product. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product. 

Once you have completed the repair request, you will have an opportunity to print a copy of the request for your records. This request form will also contain shipping instructions and an address label that you will attach to the outside of your shipping box when mailing your equipment for repair.

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