R5 Built-in Mic Pops / Popping

[ap00]

Hi Everyone,

I'm having an issue with my new R5 while filming video and using the built in mic. There are loud pops that are recorded in the video clips, the kind of pops you hear as if you plugged in a microphone while recording (just individual ones and no static, see videos at the bottom).

They appear to be random, and there maybe 2 to 4 on a new 10 second clip. Sometimes there are none, other times one. The pops can happen when the camera is stationary and not being touched, I had placed it on my desk and hit record and a 2 seconds in there was a pop. But most often they happend when holding the camera (buts thats also been the majority of my testing so far).

Initially I thought the microphone sensetivity was too high so I turned off Auto and set Manual at 75%, with Windcut and Attenuation set on, but the problem persisted. It also is happens when the sensetivity is lowered down further to 50%. I still need to test at a sensetivity of 25%.

I've also tried different lenses, the pops happen across the board with all lens I've tired. The below clips are a mix of RF35mm, RF24-105mm, and Tamron 70-300 SP.

I've not yet tried an external mic, so I'll be testing that also to see if its just the internal mic with the problem.

In the meantime, can any one else check if their R5 built-in microphone produces any loud pops in the video clips?

https://www.flickr.com/gp/abysal/76x34R (pop @ 2 sec)
https://www.flickr.com/gp/abysal/5N68Z1 (pop @ 10 sec)

https://www.flickr.com/gp/abysal/v7sHx3 (multitple pops at start and 7 sec)

https://www.flickr.com/gp/abysal/be44v1 (pop @ 5 and 12 sec)

https://www.flickr.com/gp/abysal/Cw25J6 (no pops)

https://www.flickr.com/gp/abysal/eJp010 (pop @ 6 & 8 sec)

https://www.flickr.com/gp/abysal/o8M6v9 (pops at start)

Thanks!

[kvbarkley]

You might also try turning off your phone.

[shadowsports]

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@kvbarkley wrote:

You might also try turning off your phone.

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@kvbarkley, excellent point.

I was going to add...

Reset camera to defaults.  Use a new freshly formatted card and test again.  If the behavior continues, its time to call Canon.   

[Waddizzle]

I watched two videos of ducks crossing the road.  It almost sounds like rain drops.  Test it indoors.

[ap00]

Thanks for the sugestions. I don't think the sound is introduced by cell phone RFI, and it wasn't raining as one person suggested...

I did test it again after re-setting the camera and using a fresh SD card, away from other electronic sources including my cell phone, which wasn't always present duing the other videos, and on a tripod.

The pops were still present, they occured most frequntly at the first few seconds of recoding, and I think they occur less frequently the more clips I record. The recording resolution/settings and mic record volume / windcut / attenuation didn't seem to matter. Lowering the record volume, just made the pops quieter, but they were still present.

Since I'm still in my 30 day return period, I decided to send the camera back. Normally that would yield a quick replacement, but with supply stock being low for this model, it'll be some time before it's in stock again, hopefully by Christmas.

I'm still hoping someone here with this camera can confirm theirs doesn't have this issue for peice of mind when I re-order mine.

Thanks!

[briancloud]

Have you solved the problem?

I have the same issue really bad with my new R6. It's worse than yours popping like crazy.

BH is sending me an exchange, I'll check it out later.

[Waddizzle]

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@briancloud wrote:

Have you solved the problem?

I have the same issue really bad with my new R6. It's worse than yours popping like crazy.

BH is sending me an exchange, I'll check it out later.

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Let'S make sure that it isn'T noise from the lenses.  Try disabling AF and IS on the lens.  Also, use only fixed manual settings.  Do not let the camera adjust anything.  Try it again and see if the problem persists.  It could be Movie Mode IBIS, too.

[briancloud]

Thank you for your opinion.

I tried disabling everything. No IS, manual focus, manual exposure, manual iso, manual audio, video mode. None of these helped.

However, I found that the issue occurs more often after changing or reattach the lens. Then the frequency decreases.

[Waddizzle]

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@briancloud wrote:

Thank you for your opinion.

I tried disabling everything. No IS, manual focus, manual exposure, manual iso, manual audio, video mode. None of these helped.

However, I found that the issue occurs more often after changing or reattach the lens. Then the frequency decreases.

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Let Canon Service check it out, then.

[hstein27]

My new R6 is doing this. I've taken a handful of videos. On two, a few seconds in I get the pop just like in the samples on this thread. Going to call my retailer to see if I can exchange. 

Has anyone resolved this or gotten a new camera without the problem?