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R3: RAW J/H function (save as JPEG in-camera) disabled. Why?

MaxWaugh
Contributor

Hi everyone. Since I started shooting the R3 and R5, I have been selecting certain RAW images from a day’s shoot and saving them in-camera as a separate JPEG file. I do this in order to download smaller files and process the JPEGs quickly on iPad.

This was done by reviewing an image in the camera, hitting the Q button, and then selecting the RAW J/H option (has a down arrow next to it) from the left side menu that appears. This is the menu that also features Lock and other options. Once I selected RAW J/H, I’d select JPEG specifically in the next step, and then in the third step, select “Save” to create the new image.

Suddenly today, I can no longer perform this function on the #R3. The RAW J/H menu item is grayed out. I am not having this issue on the R5

When I called CPS, they informed me the R3 cannot save RAW to Jpeg in camera. Which is bogus, because I’ve been doing it for years… and why would the option even appear in the menu in that case?

I have tried shooting with different cards, to no avail. The same issue occurs with both CFExpress and SD. I can only think there’s some other setting that needs to be changed in order to access this function again, but I can’t think of what it is. Any ideas??

12 REPLIES 12

Brian, I tried this yesterday, with no luck. Same grayed-out menu item.

I also was able to get my hands on a non-Sandisk card (in case the SanDisk issue somehow extended to this), but that made no difference either.

MaxWaugh
Contributor

Follow-up: Here’s a shot of the LCD from my client’s R3 today. Her camera performs this function just fine (notice: it’s not grayed out), while mine still does not. One difference between them? Firmware 1.7.1 on hers, 1.8.0 on mine. I’m more convinced than ever that it’s a firmware issue. And Canon certainly can’t still tell me “the R3 can’t do this.”

9CD15892-0590-48C4-892C-7E11300EEDAB.jpeg

I have just checked the firmware version on my EOS R3, it is 1.8.0 and the quick conversion from RAW > J/H works fine. 


Brian
EOS specialist trainer, photographer and author
-- Note: my spell checker is set for EN-GB, not EN-US --
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