Problems updating the Canon R6 to the version 1.5

[ikocs]

Good afternoon.

Having problems updating my camera R6 to the latest firmware (v1.5.0). I downloaded the archive from the official site. Downloaded it to the camera via a EOS utility. The camera offered to update as usual, I agreed. Progress has stopped at 56%. After 20-30 minutes I tried to press some buttons or turn off the camera, it did not respond, although the red indicator was blinking. I took out the battery (perhaps in vain). Inserted, the camera again offered to upgrade to a new version and other possibilities were not far away. If you agree to the update, the camera hangs at 56% again, in this state I have had it for a couple of hours. The camera will not turn on without a memory card inside.

Tell me what can be done in this case?

[fscotthopkins · Accepted solution]

Good afternoon,

I had the same issue. I used the EOS Utility to download firmware 1.5.0 to the card on my R6. The update started as normal but ran slowly. After several minutes it got to 56% and stalled for over an hour. After 90 minutes, the camera was warm to the touch, the red light was blinking, and all buttons including the on/off switch were non-functional.  At that point I pulled the battery. Putting the battery back in immediately started the load procedure for v 1.5.0 again with the same result.  

I was able to restore the current firmware, v 1.3.1 by again removing the battery and manually replacing v 1.5.0  on the SD Card with 1.3.1 using my computer. After re-inserting the card and the battery, the update process restarted and installed 1.3.1 within a few minutes.

At this point I am holding off retrying the update for a few weeks to see if Canon posts an update or others can post a reliable method for upgrade. It's possible there could have been file corruption or a faulty SD card but the fact that two of us with completely different hardware and systems stalled in the same manner leads me to think otherwise.  

[jrhoffman75]

I suggest you call Canon at 1-800-OK-CANON. 

[Tronhard]

Agree with Kevin, but you might want to try taking out the card, formatting it and then re-downloading and copying to the card the firmware file.  It could well be a corrupted card.  You should not be using micro SD cards, for reliability, use the full-size SD cards.

[fscotthopkins · Accepted solution]

Good afternoon,

I had the same issue. I used the EOS Utility to download firmware 1.5.0 to the card on my R6. The update started as normal but ran slowly. After several minutes it got to 56% and stalled for over an hour. After 90 minutes, the camera was warm to the touch, the red light was blinking, and all buttons including the on/off switch were non-functional.  At that point I pulled the battery. Putting the battery back in immediately started the load procedure for v 1.5.0 again with the same result.  

I was able to restore the current firmware, v 1.3.1 by again removing the battery and manually replacing v 1.5.0  on the SD Card with 1.3.1 using my computer. After re-inserting the card and the battery, the update process restarted and installed 1.3.1 within a few minutes.

At this point I am holding off retrying the update for a few weeks to see if Canon posts an update or others can post a reliable method for upgrade. It's possible there could have been file corruption or a faulty SD card but the fact that two of us with completely different hardware and systems stalled in the same manner leads me to think otherwise.  

[ikocs · Accepted solution]

It turned out to solve the problem as follows. I took another flash drive with the old firmware v1.4. I shifted the battery and left only one card with the old firmware. It turned out to be upgraded to the old version. Then I loaded a new version (1.5) and updated again. The second time everything went without problems.

[fscotthopkins]

Thanks for the follow up ikocs.  I ended up following the same steps. I put version 1.4.0 on an SD card with no other firmware files and inserted only that card in the camera. It successfully updated to version 1.4.0. I repeated the process with version 1.5.0 and this time it worked.

I realized after my initial post that I originally had two copies of firmware on my SD card, version 1.3.1 and 1.5.0. I don't know if the issue was caused by trying to skip from 1.3.1 to 1.5.0 or if the issue was related to multiple firmware versions. Regardless, I think it makes sense when updating firmware to ensure there's a single SD card with a single firmware image on it before starting.

Thanks once again

[ikocs]

hmm, it seems I also had version 1.3.1 with version 1.5 on the same map. I don't remember for sure anymore, but it seems so.