02-02-2025 04:42 PM
Year old EOS M50 Mark II was working perfectly, turned it off for a few, and when I turned it back on, it will focus, all screens are normal, but the shutter won't take an image. It will record video like normal, I can go through settings and image gallery like normal, but cannot take new pictures. I have cleaned all lens connections, tried various lenses, both with and without an adapter, nothing. I've swapped out and tried 3 fully charged batteries, as well as swapped between 3 different SD cards. I've factory reset the body twice, ensured my lenses are all set to AF, and have taken compressed air to the battery / SD card area. I'm getting no error messages whatsoever. It seems to function completely normal other than it suddenly won't take a picture. When I depress the shutter button, my lens focuses as it should, but when I push all the way down, it just blacks out the screen for a second. Is my shutter just dead???
02-02-2025 04:52 PM
Check your battery charge.
What lens are you using? Does it require a Canon mount adapter?
What are you trying to photograph? How close is it to the camera?
02-02-2025 05:36 PM
All batteries fully charged, tried both with and without a lens adapter (have both mirrorless and EF glass), and I was at a livestock show. I've tried it multiple scenarios at different focal lengths, nothing. Factory reset EVERYTHING.
02-02-2025 06:56 PM
What lenses are you using?
What shooting mode are you using?
Does it take photos in the Intelligent Auto mode, Green A+ mode?
02/20/2025: New firmware updates are available.
RF70-200mm F2.8 L IS USM Z - Version 1.0.6
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RF50mm F1.4 L VCM - Version 1.0.2
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