01-01-2017 06:27 AM
01-01-2017 08:29 AM
Need to supply more information. Do you mean computer doesn't recognize camera so you can't download photos?
Explain exactly what you are doing.
01-01-2017 08:36 AM
Most likely you are taking your photos in a RAW format, which generates a CR2 file. You may need to download the CODEC for your computer to display those files.
Here's the link to the Windows Camera CODEC Pack.
02/20/2025: New firmware updates are available.
RF70-200mm F2.8 L IS USM Z - Version 1.0.6
RF24-105mm F2.8 L IS USM Z - Version 1.0.9
RF100-300mm F2.8 L IS USM - Version 1.0.8
RF50mm F1.4 L VCM - Version 1.0.2
RF24mm F1.4 L VCM - Version 1.0.3
01/27/2025: New firmware updates are available.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
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