Do you happen to have the original discs? Or, was EOS utility previously installed on that computer? If not, you need to do a bit of shinanigans to get around Canon's protection (which I still don't understand, either you own a Canon, or the software is no use to you). It's not hard, but you have to rewrite a registry file to make the software think it was previously loaded on your computer.
Go here (providing you're in the US) to download EOS utility:
It's an "updater". So again, you need to have had a previous version on your computer or it won't install. Once it installs all you do is plug in your camera and turn it on and a window pops up offering a couple different options like File Transfer or Tethered Shooting.
I have had two canon rebels. With your camera in the off position, plug the USB cord into your Canon camera and the other end into the USB port. Then turn the camera On. Then on your Desktop double click My Computer, scroll down til you see the Canon icon. Right click the icon and it will bring up a small drop down window. Last step is to Left click and select "Import pictures and Videos". Then you can Tag by typing in for example THANKSGIVING or any occassion. I always type in a date the pictures were taken. Then click Enter on your Keyboard. Will then start downloading your pictures. The pictures will end up in the Picture folder. I have Windows 7 and it works every time.
Sorry to bother you with this, I can see you already spent quite some time on people like me.
I've been having the same problem with my Canon MD150 MiniDV recorder. I haven't connected it to my computer for about 3 years, and now my computer (windows 7) doesn't recognize the camera anymore, and my laptop neither (windows 7 as well). Last time I used it, it worked on my computer, but that's 3 years ago.
I can't find the original CD to install the pilote, so I've downloaded a pilot that should work (?).
I'm using the USB cable to connect the camera and the computer/laptop, not the CV-150F or CV-250F. I have Moviemaker and Premiere on my computer and laptop.
Any advice will be greatly appreciated !
07/31/2023: New firmware updates are available.
05/31/2023: New firmware updates are available.
05/18/2023: New firmware updates are available.
04/20/2023: New firmware version 1.4.1 is available for EOS R3
03/30/2023: New firmware updates are available.
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM