Help: EOS R7 Will not turn on after firmware 1.6.0 install

[BillBoese]

Hello, I installed the 1.6 firmware update on my R7 yesterday. The install completed and I clicked on the "OK" message. After that the camera shut off. I have not been able to turn it back on.

I have tried removing the lens, memory cards. I have tried turning it off and holding the shutter button. Nothing has helped.  Has anyone else seen this before?

Thanks

[Photofanatic]

Did you update the firmare or will you leave as it? How long have you been using it?

[CharlieDCurry]

Rather than pay to have my R 7 repaired (mine was updated to 1.6.0 on 10/17/2024 and hasn't worked since) I bought a new one, but it came with firmware version 1.3.2. Do you recommend updating it with the 1.6.0 version? or should I use an older version like 1.5.0?

[Stephen]

You do not have to pay. Please call support.

[Stephen]

Please call support so they can arrange for you to get your R7 that is down back up and running. They're at 800-652-2666.