Help: EOS R7 Will not turn on after firmware 1.6.0 install

[BillBoese]

Hello, I installed the 1.6 firmware update on my R7 yesterday. The install completed and I clicked on the "OK" message. After that the camera shut off. I have not been able to turn it back on.

I have tried removing the lens, memory cards. I have tried turning it off and holding the shutter button. Nothing has helped.  Has anyone else seen this before?

Thanks

[ebiggs1 · Accepted solution]

On the surface that does not sound good. I suggest you call Canon 1 (800) 652-2666

If the worst thing happened and your camera is "bricked" Canon is the only place that can restore it.

[BillBoese]

Thanks, yeah I plan on calling them tomorrow. So frustrating it is out of warranty by a few months.

Thanks,

Bill

[CharlieDCurry]

I just installed firmware 1.6.0 on my EOS R7 (5 minutes ago) and the same exact thing happened to me. Please let me know if you find a way to fix it.

[shadowsports]

Greetings ,

1.6.0 was released about 3 weeks ago. Your posts are the first I've heard of anyone having a problem. A quick search of Google didn't reveal any widespread issues.  

Follow Ebiggs1 suggestion and contact Canon support.  Please post your solutions to this thread as it may be helpful for others.  

[BillBoese]

Hi, I called Canon support and they did not have any suggestions other than to mail it in for service, which I did. I just got the estimate for the repair, it is a little over $400 in labor. No specific reason for the problem was given. My camera is 5 months out of warranty and I did not buy the CarePak. I don't have much choice but to get it fixed. 

Support was helpful but the whole situation is disappointing

[BillBoese]

No idea how widespread or fast adoption of firmware updates is. I know  I am going to wait a while next time.

[ebiggs1]

My advice is to read what the FW does before you try to install a new release. Some are necessary but some are not and if it does something you never use it will not help you.

99% of the time a FW update will go off without issue but sometimes something can go awry. Follow the instructions precisely. A new formatted top brand SD and a fully charged battery are a must.

[BillBoese]

Just to finish the story. I got my R7 back today. I feel like it was repaired very quickly, I shipped it on Monday and got it back on Saturday. Canon indicated that the main circuit board needed to be replaced. All is functioning normally.

[MadJack70]

I just attempted the same firmware update and got the same results.   My R7 will no longer power up.  I have tried replacing batteries, lens, etc., but nothing will work.  My R7 is dead.  This is disturbing since we own 3 Canon EOS R7 bodies.  I will not attempt the update on the other 2 bodies.  We have never had a problem with firmware updates before.  If I have to pay to have a motherboard replaced due to a firmware release issue, this will be the last time I ever update Canon firmware on any equipment.  We own a lot of Canon cameras and L lenses and have stayed with Canon for many years.  If this is not resolved, it may be time to move to Nikon.  I am a retired software engineer and realize that this problem was most likely caused by a faulty software update.