09-29-2023 03:13 PM
Hi all. I'm at my witts end with these cameras. Im a full time wedding photographer and I have 3 R5's. I am getting the err20 on ALL of them. And they all are only around a year old. They have nowhere near the amount of shutter clicks that should cause the shutters to fail. It seems almost as if they're getting stuck. Its weird.
I only use canon RF lenses, only use canon batteries, do not use any sort of 3rd party anything on them. I have also updated all firmware on the cameras and lenses. Still, Im getting the errors.
I have been a lifelong canon user. From rebels to all of the 5D ones and now the R5s. I absolutely love these cameras but I cannot trust these cameras at this point. I had to rent a camera at my last wedding. Which is ridiculous since I spent close to 12k on these.
Any suggestions? I guess I will have to send them in but after spending this money on these and them ALL failing within the first year is absolutely unacceptable.
09-30-2023 02:10 PM
The $499 is indeed boiler plate. Its the standard rate for a motherboard replacement.
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It
09-30-2023 03:21 PM
What are the shutter counts?
08-19-2024 04:59 PM
Hello, were you able to solve error 20 on your R5 cameras, I have the same problem, I changed the shutter and the stabilizer and it still shows error 20, my last option is to change the sensor but I don't know if that will solve it, thank you for your Answer, excuse my English, my native language is Spanish.
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
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RF600mm F4 L IS USM - Version 1.0.6
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RF1200mm F8 L IS USM - Version 1.0.4
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