Err20 on all three of my R5's

[OakandGold]

Hi all. I'm at my witts end with these cameras. Im a full time wedding photographer and I have 3 R5's. I am getting the err20 on ALL of them. And they all are only around a year old. They have nowhere near the amount of shutter clicks that should cause the shutters to fail. It seems almost as if they're getting stuck. Its weird. 

I only use canon RF lenses, only use canon batteries, do not use any sort of 3rd party anything on them. I have also updated all firmware on the cameras and lenses. Still, Im getting the errors. 

I have been a lifelong canon user. From rebels to all of the 5D ones and now the R5s. I absolutely love these cameras but I cannot trust these cameras at this point. I had to rent a camera at my last wedding. Which is ridiculous since I spent close to 12k on these. 

Any suggestions? I guess I will have to send them in but after spending this money on these and them ALL failing within the first year is absolutely unacceptable. 

[OakandGold]

I will try that. 

[shadowsports]

Agree this is an unfortunate situation.  Where did the $499 come from.  Is this an estimate based on a repair order you created?

I'd follow John's advice.  Contact support.  They are always friendly and extremely helpful when I call.  Canon does care.  You need to talk to someone.   

[OakandGold]

Yes the $499 came from setting up an online service request. 

[Waddizzle]

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@OakandGold wrote:

Yes the $499 came from setting up an online service request. 

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That sounds like a boiler plate estimate, to me.  

I have not had to send in anything for repair for several years.  In years past, Canon would not give you an estimate until they had the camera in their hands.  Estimates were free.

Perhaps that policy has changed due to the ever increasing number of cameras in the hands of customers.  I think they may have changed the practice of accepting mail-in gear for free estimates during COVID shutdowns and isolations.

[OakandGold]

This is a good point. It’s been years since I’ve had to send in anything as well and last time (2018ish) I didn’t get an estimate until it was in their hands. 

Now you can set it up online. They have a specific option you can choose for “err20” and it shows as $499. 

[johnrmoyer]

One more wild guess. If all 3 cameras were purchased at the same time and have similar serial number, then maybe the same manufacturing defect in all 3. I read that one user had Err 20 and the camera would only shoot electronic shutter until Canon replaced the shutter under warranty.

[OakandGold]

They were all purchased within about 6 months from each other. This is what I think it is. However since they’re slightly over the year mark they’re not under manufacturer warranty anymore. I think that’s what’s so frustrating. 

[rs-eos]

Don't post the serial numbers here of course, but are they very similar to denote they may have been created on the same day?   Where did you purchase the cameras from? If not an authorized Canon reseller, that would raise red flags.

Potentially still an environmental issue if the cameras, before purchase, were incorrectly handled or perhaps stored in an incorrect environment.  Or an environment that got compromised.

[OakandGold]

All 3 purchased from B&H, all brand new.

[rs-eos]

I'm out of options.  It could be a production run issue.  I'm not sure what Canon's sigma level is for the EOS R5.

Time to send at least one unit in to Canon.  Perhaps you'll find you need to send the others in as well.