EOS R8 Turns Off

[mcflorezayala]

Dear Support Team,

I am writing to report an intermittent issue with my Canon EOS R8.

The camera shuts down unexpectedly during use while taking still photos (no video), under ambient temperature conditions below 28°C (82°F). After shutting down, the camera does not power back on immediately; in some cases, it takes up to two days to respond again.

Once it powers back on, it operates normally. However, the issue consistently reoccurs in subsequent uses under similar conditions.

Equipment details:

Model: Canon EOS R8

Serial Number: 91580XXXXXXXXXXXXX <removed for privacy>

Purchase Date: 04/11/2024

Purchased From: B&H Photo Video (USA)

Usage: occasional (approx. every 8–15 days)

Physical condition: excellent, no impacts or exposure to moisture

Current location: Barranquilla, Colombia

I would appreciate your assistance in identifying the cause of this issue and the next steps to resolve it.

I remain attentive to your response.

[stevet1]

mcflorezayala,

First off, this Forum is not Canon Support. It's just a bunch of regular users, just like you.

You might have better luck contacting Canon Support for your area, which I think is Canon Latin America here:

https://www.cla.canon.com/en/support

But that aside, have you charged your battery, or tried a new battery?

Steve Thomas

[Waddizzle]

“ The camera shuts down unexpectedly during use while taking still photos (no video), under ambient temperature conditions below 28°C (82°F).“

I am sorry to hear that you are having issues with your camera. I agree with Steve. This is a social media platform. It’s neither Canon Support, Service, or Sales. Follow his advice to contact Canon Support.

As far as the camera unexpectedly and suddenly shutting down goes, the camera has a 10-segment bar graph heat level indicator. You should have received adequate warning ⚠️ about heat prior to shutdown: 

 

I don’t know if it’s possible to disable the display, but I suggest that you check it, or reset the camera.

[mcflorezayala]

Gracias por la respuesta, pero las veces que se apaga  no muestra el ícono que la temperatura está subiendo, simplemente se apaga y no vuelve a prender, en la inicio de demoraba un par de horas en prender, luego días y ya en último apagón no volvió a prender,

En otras ocasiones que me ha mostrado la barra de calor si la dejo de usar por uno minutos y después seguía, pero en estos apagones repentinos no alerta nada y me pasa tomando fotos , en ocasiones tomando dos fotos ya se va a negro 

Y escribí por acá porque por medio de ningún canal oficial de canon me han dado solución, es el único correo que me respondió canon usa fue dándome el link de este foro, que maravilla de Servicio tiene la marca 

[Waddizzle]

Thank you for the answer, but the times it turns off it doesn't show the icon that the temperature is rising, it simply turns off and doesn't turn on again, at the beginning it took a couple of hours to turn on, then days and in the last blackout it didn't turn on again,

On other occasions that he has shown me the heat bar if I stop using it for a minute and then it continued, but in these sudden blackouts it does not alert anything and it happens to me taking pictures, sometimes taking two photos it already goes black

And I wrote here because through no official canon channel they have given me a solution, it is the only email that Canon USA answered me was giving me the link to this forum, what a wonderful Service the brand has

[LeeP]

I think you're on point with suggesting the battery as the culprit.

The R8 gets very testy with low battery. When the battery is low in my R100, nothing happens other than the battery is low and it eventually just stops. In my R8, it will say the it can't communicate with the lens, or it won't focus, or it will display a warning that even turning the camera off won't silence. Put in a fully charged battery and *poof* all it better. I've never seen anything like it.

[mcflorezayala]

Gracias por la respuesta, pero eso fue lo primero que descarte tengo 5 baterías y cuando le pasa eso no prende incluso poniendo las baterías Nuevas originales cargadas , lo último que hice fue comprar dos batería nuevas y ahí están, porque el error sigue con batería recién cargadas 

[Waddizzle]

“ Gracias por la respuesta, pero eso fue lo primero que descarte tengo 5 baterías y cuando le pasa eso no prende incluso poniendo las baterías Nuevas originales cargadas , lo último que hice fue comprar dos batería nuevas y ahí están, porque el error sigue con batería recién cargadas “

Lo spent. No se hablamos Espanol aqui. Se hablamos in Ingles.  Much as gracias.

[LeeP]

Dado eso, es probably que la cámara tiene un defecto serio y que tendrás que devolverla a Canon para arreglar el problema. ¿Tienes otra cámara que usa las mismas baterías? ¿Son las baterías nuevas productos de Canon o de otra marca? De vez en cuando las baterías de otras marcas causan problemas. Espero que encuentres una solución muy pronto.

[LeeP]

Speak for yourself.