EOS can not connect

[Ira-Denise]

I have a t2i - i just downloaded the software to use my laptop as a external monitor. It keeps saying it can’t connect. I keep trying to find a solution but everyone keeps saying to just make sure WiFi is turned off but my camera is so old it doesn’t have that option to have WiFi. Please help!!

[Tronhard]

Hi and welcome to the forum.

We need to know a lot more.  For example:

Have you read the manual for your camera?

What kind of computer are you trying to connect to?

Which OS (Mac or Windows) and what realease .  

Which interface cable are you using USB, HDMI etc?

Are you using the cable that came with the camera or a 3rd party unit.

[Ira-Denise]

Hi!! Oh my apologies! But Yes I did read the manual, I have a MacBook Pro, it’s the MacOS Catalina 10.15.2, I’m using a 3rd part USB (I lost mine so I tried a whole bunch of diff ones to see if it was a cable issue)
I tried using digital photo professional 4.11.1 for Mac under EOS Rebel t2i and i kept getting “EOS not ready” but then on YouTube I was told to try the EOS utility 3.11.1 for Mac or the digital photo professional 4.11.1 under EOS 5DS R but I kept getting it couldn’t connect to my camera.

[Tronhard]

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@Ira-Denise wrote:
Hi!! Oh my apologies! But Yes I did read the manual, I have a MacBook Pro, it’s the MacOS Catalina 10.15.2, I’m using a 3rd part USB (I lost mine so I tried a whole bunch of diff ones to see if it was a cable issue)
I tried using digital photo professional 4.11.1 for Mac under EOS Rebel t2i and i kept getting “EOS not ready” but then on YouTube I was told to try the EOS utility 3.11.1 for Mac or the digital photo professional 4.11.1 under EOS 5DS R but I kept getting it couldn’t connect to my camera.

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Thanks for that information - it will help significantly.   I am a Windows user, so I cannot give advice to you, but there are Mac users on the forum who should pick up on this thread and hopefully advise you.   I have a the EOS 500D (one version earlier to yours), and using the current EOS Utility and a USB cable I had no issues connecting to my PC and controlling the functions of the camera - but as I said, that is for Windows.

Keep an eye on the thread and someone should get back to you.

Good luck!

[kvbarkley]

Have you tried not running the Canon software and plugging it is? Usually, image capture or Photos just pop up.

3 things to try:

Run image capture and then plug in the camera.

Try a new USB cable - some are chaging cables and provide no signal.

Just take the card out of the camera and plug it in the SD card slot.

[Tronhard]

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@kvbarkley wrote:

Just take the card out of the camera and plug it in the SD card slot.

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The OP wants to use the computer as an external monitor.  I took it from the post that the purpose is to be able to control the shooting process from the computer software.

[jrhoffman75]

THis may be the problem (from a post on DPReview)

"FYI from a Phase One employee over on their forum:

"The root cause of this issue is that Apple has changed the requirements for applications that want to access a PTP-connected capture device. This cannot be resolved by user-side trouble-shooting. We are working on an update that will be compatible with macOS 10.15.2. Until this is released, please do not update to 10.15.2.""

[georgeinnj]

any idea if canon is working on updating their utility? It's a pain using a physical card transfer compared to the utility transfer where it automatically transferred to dated folders.

[Tronhard]

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@georgeinnj wrote:

any idea if canon is working on updating their utility? It's a pain using a physical card transfer compared to the utility transfer where it automatically transferred to dated folders.

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REALLY????   By the time one activates the tethering software, connects the cable (this camera doesn't have WiFi), and initiates the transfer I can put the card in my high-speed reader, create a folder on my computer, select all files from the card and plonk them in there - and I don't use camera battery power to do so.  In fact, with the aid of a batch file, I can do the whole thing in one click (apart from placing the card).

[georgeinnj]

yes, really.. I had the computer and utility set up so that I had to only plug the camera into a preset usb cable and turn on the camera. The utility would then automatically open and I only had to click on the copy/import button. The utility was configured to automatically transfer the files to a particular directory and create sub directories based on date when the pictures were taken.